Build a Job-Winning Customer Success Resume
CS roles require clear evidence of retention, expansion, and customer outcomes. Show how your playbooks improve health and reduce churn.
Replace generalities with specifics: “Lifted NRR from 104% to 116% by implementing QBR framework and playbooks; shortened onboarding time-to-value by 30%.”
ResumeReady helps you quantify results, tailor keywords, and pass ATS filters.
RenewalsExpansionsQBRsHealth scoresChurn reductionPlaybooks
See Customer Success Resume Examples
Review examples and use the same outcome-focused patterns.
View Examples →Best Customer Success Resume Templates
Use a layout designed to highlight retention and expansion outcomes.
Browse Templates →Beat the ATS with ResumeReady
Ensure your resume includes CS keywords by segment and motion. Paste a JD to surface gaps.
Check My Resume →Customer Success Resume FAQs
What should a customer success resume highlight?
Renewals, expansions, churn reduction, QBRs, health scores, time-to-value, and playbooks. Quantify NRR/GRR and customer outcomes.
How can I show impact in Customer Success?
Tie activities to outcomes: improved NRR, lower churn, faster onboarding, customer advocacy, and case-study-worthy results.
How long should a CS resume be?
One to two pages depending on segment and role complexity. Keep bullets outcome-focused.
Common Metrics to Show
- NRR/GRR, churn rate
- Expansion revenue, upsell/cross-sell
- Onboarding time-to-value
- Health scores, QBR effectiveness